Johann Romero
Customer Success career coach for mid-career and LATAM-based professionals
| Hourly rate range | $90 to $175 an hour |
|---|---|
| Focus areas | Career changeJob searchResume and LinkedInTech careersPromotions and advancementMid-career and over 50Leadership developmentTransitions and new roles |
| Works with | Professionals and Managers |
| Also coaches | Executive coach |
| Based in | Mexico |
| Languages | English and Spanish |
Johann Romero is a career coach for Customer Success professionals. He helps mid-career people and LATAM-based talent find jobs and move into leadership roles in enterprise SaaS. He has 15+ years in Customer Success and worked at Salesforce, Red Hat, ServiceNow, Symantec, NetApp and Veritas. He moved up from individual contributor to Senior Manager, leading teams across the LATAM market. He coaches in English and Spanish and is based in Mexico.
What Johann helps with
Johann works with Customer Success professionals who undersell themselves in job searches or stall before leadership roles. He helps them tell their story and get seen by hiring managers.
- Breaking into Customer Success
- Moving from CSM to leadership roles
- Telling your career story in interviews
- Resume positioning and ATS optimization
- Navigating the US enterprise SaaS job market from LATAM
- Getting past stalled career growth
Who Johann works with
Johann coaches Customer Success professionals in enterprise SaaS. Many are mid-career. Many are based in Latin America and want to compete for roles in the US market. Some are trying to break into CS, and others want to move up into leadership.
Background and qualifications
Johann has spent over 15 years in enterprise SaaS Customer Success. He built and scaled CS teams at companies including Salesforce, Red Hat, ServiceNow, Symantec, NetApp and Veritas. He started as an individual contributor and became a Senior Manager leading teams across the LATAM market. He led retention and renewal strategies across different regions and cultures. He is bilingual in English and Spanish and is based in Mexico. He has coached 10+ career clients.
Johann Romero pricing
Programs and services
- One-on-one coaching sessions
- Custom hourly coaching
Johann Romero reviews
The CoachVouch take
He is a Customer Success leader with 15+ years at major SaaS companies who coaches in both English and Spanish.
Best for mid-career Customer Success professionals, especially in Latin America, who want a job in US enterprise SaaS or a move into leadership.
Common questions
How much does Johann Romero charge?
Coaching with Johann runs $90 to $175 an hour. Request an intro for an exact quote.
What does Johann Romero help with?
Johann Romero helps with breaking into Customer Success, moving from CSM to leadership roles, telling your career story in interviews and resume positioning and ATS optimization.
Does Johann Romero coach in Spanish?
Yes. Johann is bilingual and coaches in English and Spanish.
How do I contact Johann Romero?
Request an intro on this page. It's free, and we'll connect you with Johann and, if you want, 2 or 3 similar coaches to compare.
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Last updated September 2026. Request a correction.